Delete your account

This page explains how to request deletion of your RoomCart account and the data associated with it. RoomCart is operated by CloudSourcing Sdn. Bhd.

How to request deletion

• Email support@roomcart.app from the email address associated with your RoomCart account, with the subject “Delete my account.”
• We confirm the request comes from the account owner (to protect against unauthorized deletion).
• Once verified, we permanently delete your account and associated data within 30 days.

You can also remove individual listings and their staged rooms at any time from within the app, without deleting your whole account.

What is deleted

When your account is deleted, we permanently remove:

• Your account and sign-in credentials (email, authentication records).
• Your profile: name, phone, address, brokerage/agency, license or REN/REA number, headshot, and branding.
• Room photos you uploaded and the staged images and reveal videos generated from them.
• Your listings, showcase pages, shoppable carts, and captured buyer leads.
• Your credit balance and usage ledger.

What we keep, and for how long

We retain a limited set of records only where the law requires it — primarily payment, invoice, and tax records — for the period required by applicable law (up to 7 years), after which they are deleted. These records do not include your uploaded photos, staged media, or listings. We may also retain de-identified or aggregated logs that can no longer be linked to you.

Contact

Questions about deletion? Email support@roomcart.app — CloudSourcing Sdn. Bhd.